Terms and Conditions of Sale

Article 1 – Purpose

These Terms and Conditions of Sale (hereinafter referred to as the "T&Cs") apply, without restriction or reservation, to all sales of products (hereinafter referred to as the "Products") offered for sale on the website www.nehu.com (hereinafter referred to as the "Site") by the company LAYTAN, a French simplified joint-stock company with a share capital of €1,000, registered with the Paris Trade and Companies Register under number 939 343 695, whose registered office is located at 4, rue Guy de Maupassant – 75016 Paris (hereinafter referred to as the "Seller").

The Customer is invited to carefully read these T&Cs and accept them before placing any order on the Site. By ticking the corresponding box before proceeding with the online order, the Customer declares that they have read and accepted these T&Cs as well as the general terms of use of the site www.nehuparis.com.

These T&Cs shall remain in force until a new version is published.

The new T&Cs will apply from the date of their publication on the platform, provided that the Customer has been informed beforehand of their availability online.

Continued business with the Company after the Customer has been informed of the new T&Cs shall be deemed as acceptance thereof.

The new T&Cs will also apply if the Customer has explicitly accepted them in writing, regardless of the date of publication on the platform.

Article 2 – Products

Products refer to all items marketed by the Company and available for purchase on the Site or in-store, including clothing, accessories, and other specific items.

The Products offered for sale on the Site are those listed on the Site at the time of consultation by the Customer, subject to availability. The Products are described and presented as accurately as possible. However, if any errors or omissions occur in the presentation, the Seller cannot be held liable. Product photos are non-contractual.

Every effort is made to ensure that the colors and patterns of the Products shown on the Site accurately reflect the originals. However, variations may occur due to the technical limitations of the Customer’s screen and digital equipment. Therefore, the Company shall not be held responsible for any minor discrepancies or inaccuracies in the photographs or graphic representations of the Products displayed on the Site.

Article 3 – Prices

Product prices are listed in euros, including all taxes (VAT included), excluding delivery fees. The Seller reserves the right to change its prices at any time, but Products will be invoiced based on the rates in effect at the time of order confirmation.

Delivery fees will be indicated to the Customer before payment.

For orders outside the European Union and French overseas territories, prices will automatically be calculated exclusive of taxes on the invoice. Customs duties or other local taxes or import duties may apply and are the sole responsibility of the Customer. The Seller has no control over these charges and cannot predict their amount. The Customer is advised to inquire with the relevant authorities of their country regarding these obligations.

Article 4 – Orders

All orders are firm and final. Placing an order implies full and unconditional acceptance of these T&Cs. The Customer will receive an order confirmation by email. This confirmation constitutes acceptance of the order and forms the contract.

The Seller reserves the right to refuse any order for legitimate reasons, especially if the quantities ordered are unusually high for a consumer.

Products listed on the Site are available for purchase while stocks last. Therefore, unless confirmed by the Company, availability and prices of Products cannot be guaranteed at any given moment.

Errors or adjustments may occur, especially in the case of simultaneous orders for the same Product by several Customers.

If a Product becomes unavailable after the order is confirmed, the Company will inform the Customer as soon as possible by email or phone and will proceed either with a refund or suggest an alternative Product available on the Site.

The Company reserves the right to modify the selection of Products offered on the Site at any time and without prior notice.

To ensure optimal service and fair availability of Products to all Customers, the Company may limit the number of items purchasable per Customer, in accordance with current regulations, including Article L.121-11 of the French Consumer Code.

Furthermore, the Company reserves the right to refuse an order from a Customer involved in a dispute over a previous transaction or if it reasonably believes that the Customer has violated the T&Cs, engaged in fraudulent practices, or for any other legitimate reason.

The Customer may join a waiting list to be notified when a Product is back in stock. To do this, the Customer must provide their contact details (title, first name, last name, email address) and agree to receive an automatic email confirming the availability of the Product.

Article 5 – Payment

Payment is due immediately upon ordering. The Customer may pay by credit card, PayPal, or any other payment method available on the Site. Cards issued by banks outside of France must be international credit cards. Online card payments are securely processed by our payment provider. Data transmitted is encrypted and cannot be read during transmission.

Once payment is initiated by the Customer, the transaction is immediately debited after verification. In accordance with the Monetary and Financial Code, the commitment to pay by card is irrevocable. By providing their banking information, the Customer authorizes the Seller to debit the card for the indicated amount.

The Customer confirms that they are the legal holder of the card and legally entitled to use it. In the event of an error or failure to debit the card, the sale is automatically cancelled and the order is voided.

Article 6 – Delivery

Products ordered by the Customer will be delivered to the address provided at the time of the order. The Seller undertakes to make every effort to deliver the Products within the timeframes stated on the Site. However, these timeframes are for informational purposes only. Any delay shall not entitle the Customer to damages, deductions, or cancellation of the order.

Delivery is considered completed when the Customer gains physical possession or control of the Product. Unless otherwise specified or if certain Products are unavailable, items will be delivered in a single shipment.

The Seller delivers worldwide. However, for orders outside mainland France, the Customer shall be considered the importer of the Products. For all shipments outside the EU and French overseas territories, prices will automatically be calculated exclusive of taxes on the invoice. Customs duties or other local taxes may apply and are the sole responsibility of the Customer.

Delivery dates provided by the Company are purely indicative.

The Company reserves the right to adjust the estimated dates at any time.

A delay in delivery shall not justify cancellation of the order, a reduction in price, or any form of compensation.

However, if delivery has not occurred within thirty (30) days after the estimated deadline, the Customer may cancel the order free of charge, and any payments made will be fully refunded.

Where possible, the Company may offer a replacement Product of similar value and quality.

Upon receiving the order, the Customer is responsible for checking that the delivered Products match their order before signing the delivery document.

In case of any issue, the Customer must clearly indicate any irregularities on the delivery slip, sign it, and contact the carrier within three business days of receiving the package by sending a registered letter with acknowledgment of receipt. The Company must also be informed of the issue:

By email at: team@nehuparis.com

Or by post to: Nehu – Customer Service – 4, rue Guy de Maupassant – 75116 Paris

If the delivery document is signed without reservations, no complaints regarding the package's condition will be accepted.

The Company shall not be held liable for delivery issues resulting from incomplete or incorrect address information, a refusal of the package, or missing details that prevent successful delivery. In such cases, if a second delivery attempt is required, additional fees may be charged to the Customer.

The Customer is subject to the carrier's terms and conditions, and failure to comply may affect delivery. In the event of the recipient’s absence, the package may be redelivered, left at a pickup point, placed at the Customer's doorstep, held at a sorting center, or returned to the Company. The Company shall not be liable for any loss, theft, or damage resulting from such circumstances.

If the package cannot be delivered and is returned to the Company, it will not be resent.

Article 7 – Right of Withdrawal

In accordance with applicable legal provisions, the Customer has a period of fourteen days from the receipt of the Product to exercise their right of withdrawal from the Seller, without having to provide any reason or pay any penalty, for the purpose of an exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within fourteen days following the notification to the Seller of the Customer's decision to withdraw.

Returns must be made in their original and complete condition (packaging, accessories, instructions, etc.) allowing for their resale as new, accompanied by the purchase invoice. Damaged, soiled, or incomplete Products will not be accepted for return.

The right of withdrawal may be exercised online by sending an email to the following address: team@nehuparis.com, in which case an acknowledgment of receipt on a durable medium will be immediately sent to the Customer by the Seller, or by any other unambiguous statement expressing the wish to withdraw.

In the event of exercising the right of withdrawal within the above-mentioned time frame, only the price of the Product(s) purchased and the delivery fees will be refunded; the return costs shall remain at the Customer’s expense. Refunds of returned Products will be made within 14 days from receipt by the Seller of the withdrawal request.

Article 8 – Warranties

The Seller guarantees that the Products will conform to the description provided on the Site and will be free from material and manufacturing defects for a period of two years from the date of delivery.

In the event of non-conformity of a sold Product, it may be returned to the Seller who will take it back, exchange it, or refund it.

To conform to the contract, the Product must:

1° Be suitable for the usual intended use of such a good and, if applicable:

• correspond to the description provided by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
• have the qualities that a buyer can legitimately expect in light of the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling;
  

2° Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, made known to the seller and accepted by them.

All claims, requests for exchange or refund must be made by email to the following address: team@nehuparis.com

Article 9 – Liability

The Products offered are in compliance with current French legislation. The Seller shall not be held liable in the event of non-compliance with the legislation of the country where the Product is delivered. It is the Customer's responsibility to check with local authorities the possibilities of importing or using the Products they intend to order.

The Seller shall not be held liable for any direct or indirect damage resulting from the use or possession of a Product.

Article 10 – Personal Data

Customers consent to and accept the Privacy Policy of this site.

The Seller collects personal data about its Customers on the Site, including through the use of cookies. Customers may disable cookies by following the instructions provided by their browser.

The data collected by the Seller is used to process orders placed on the Site, manage the Customer account, analyze orders and, if the Customer has expressly chosen this option, to send marketing emails, newsletters, promotional offers and/or information about special sales, unless the Customer no longer wishes to receive such communications from the Seller.

Customer data is kept confidential by the Seller in accordance with its declaration to the CNIL, for the purposes of the contract, its performance, and in compliance with the law.

Customers are reminded that they may at any time request to know what personal information the Seller holds about them, to request its modification, correction, or deletion. Such requests may be sent by email to the following address: team@nehuparis.com

Article 11 – Intellectual Property

All elements of the Site are and remain the intellectual and exclusive property of the Seller. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the Site whether they are software, visual, or audio.

The Customer agrees to respect the intellectual property rights of the Company and not to use them in a way that is contrary to their intended purpose.

The Customer expressly agrees not to create, copy, sell or distribute the Products, or to exploit the intellectual property rights related to the Products and the Company's brands without the express authorization of the Company.

The Customer acknowledges that the intellectual property rights relating to the Products and the brands belong to the Company and agrees not to use them in any way that infringes upon these rights.

Article 12 – Governing Law and Jurisdiction

These Terms and Conditions and the operations resulting therefrom are governed by and subject to French law.

In the event of a dispute or claim, the Customer shall first contact the Seller to obtain an amicable solution. Failing that, the Customer may initiate proceedings before the French courts.

In accordance with Order No. 2015-1033 of August 20, 2015, and its implementing Decree No. 2015-1382 of October 30, 2015, any consumer dispute may be resolved amicably through mediation with the Paris Mediation and Arbitration Center (CMAP).

The Customer has three options for submitting a dispute to the mediator:

• Fill out the online form available on the CMAP website (www.cmap.fr), under the section “You are: a consumer”.
• Send a request by regular or registered mail to the following address : CMAP Médiation Consommation, 39, avenue Franklin D. Roosevelt, 75008 Paris.
• Send an email to consommation@cmap.fr.
  

Whichever method is chosen, the request must include the following elements to be processed quickly:

• The Customer’s postal, phone and email contact details;
• The full name and address of the Company;
• A concise summary of the facts giving rise to the dispute;
• Supporting documents proving the steps already taken with the Company.

By providing this information, the Customer facilitates the handling of their request and ensures an efficient mediation process by the CMAP.

Article 13 – Force Majeure

The Company shall not be held liable in the event of force majeure, as defined by Article 1148 of the French Civil Code, that prevents it from fulfilling its obligations.

In the event of force majeure, the Company will inform the Customer within 96 hours and will strive to resume performance of its obligations as soon as possible.

The Company reserves the right to cancel the Order in the event of force majeure, without incurring any liability, and will refund the Customer any amounts already paid.

The Customer may not invoke a case of force majeure to be released from their payment obligations, even temporarily.

Article 14 – Customer Service

The Site's customer service can be contacted by email at the following address: team@nehuparis.com or by postal mail at the following address: 4, rue Guy de Maupassant – 75116 Paris, for any questions or information concerning the Products.

Article 15 – Miscellaneous Provisions

If one or more provisions of these Terms and Conditions are held to be invalid or declared as such pursuant to a law, regulation, or final decision by a competent court, the remaining provisions shall remain in full force and effect.

The fact that the Seller does not enforce any of the clauses of these Terms and Conditions at a given time cannot be interpreted as a waiver of the right to enforce those same clauses at a later date.

These Terms and Conditions may be modified at any time by the Seller. The applicable Terms and Conditions for an order are those in effect on the date the order is placed.